Refund Policy

Black Cherry Agency

Last Updated: 1.1.2026

This Refund Policy outlines the conditions under which Black Cherry Agency ("Company", "we", "our", or "us") may issue refunds for services purchased through our website.

Black Cherry Agency provides digital marketing, advertising management, and consulting services. Due to the nature of these services, refunds are handled according to the terms outlined below.

1. Service-Based Purchases

Our services involve consulting, strategy development, marketing setup, and ongoing campaign management. These services require time, labor, and professional expertise once work begins.

Because of this, refunds may not be available once services have started or been delivered.

2. Cancellation Requests

Clients may request cancellation of services by contacting us at:

ogdonchristo@gmail.com

If a cancellation request is submitted before work has begun, a full refund may be issued.

If work has already started, refunds may be issued at the sole discretion of Black Cherry Agency, depending on the amount of work already completed.

3. Partial Refunds

In certain cases where services have already begun but have not been fully completed, Black Cherry Agency may issue a partial refund based on:

• work already performed
• resources already allocated
• services already delivered

4. Dispute Resolution

Black Cherry Agency is committed to resolving any concerns or service issues directly with clients.

Clients are encouraged to contact us first if they have any questions or concerns regarding services or billing. We will make reasonable efforts to resolve issues before they escalate to payment disputes.

5. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• Services have already been completed
• Marketing campaigns have already been launched
• Work has been substantially performed
• Client dissatisfaction due to external factors outside our control (such as market conditions or advertising platform policies)

6. Payment Processing

Payments are processed securely through third-party payment processors, including Stripe. Refunds, when approved, will be issued through the original payment method used for the transaction.

7. Refund Processing Time

If a refund is approved, it will typically be processed within 5–10 business days, depending on the payment provider and banking institution.

8. Contact Information

If you have any questions regarding this Refund Policy or need assistance with a service-related issue, please contact us:

Black Cherry Agency
Email: ogdonchristo@gmail.com